What is Child FIRST?


  • A Child and Family information referral support team for children, young people and families living in the Hobsons Bay, Maribyrnong, Melbourne, Moonee Valley and Wyndham areas
  • A Central Intake for Family Services

Child FIRST can:

  •     Provide information and advice to help support families
  •     Support you to access the service you need (Family Services or other)
  •     Consult with culturally specific workers about your needs

Child FIRST Process:

  • Wherever possible the referral and initial assessment with you is completed over the telephone however; there are times when Child FIRST will come to your home to complete the assessment with you.
  • For some families  referred there may be an immediate response that is required, for example, linking a family into respite, a housing service or material aid.
  • All referrals to Child FIRST and our agencies are prioritised for casework or active holding through our weekly allocations meeting
  • Active Holding is a one off intervention or low level support until the case is allocated